At 17jll, we take the privacy of our players seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a player based in the Philippines.
Six core principles that guide how 17jll handles your personal data every day.
17jll only collects personal information that is directly necessary to operate your account, process transactions in PHP, and comply with applicable verification requirements. We do not collect data speculatively.
All data transmitted between your device and the 17jll platform is protected using SSL encryption. This applies to your login, account details, and every deposit or withdrawal request you make.
17jll does not sell, rent, or trade your personal information to third parties for marketing purposes. Sharing only happens where it is necessary to operate services or meet legal obligations.
Access to player data within 17jll is restricted to authorised staff with a legitimate operational reason to view it. Internal access is logged and reviewed as part of our data security practices.
As a registered player, you have the right to request a copy of the personal data we hold about you, and to ask for corrections where information is inaccurate. Contact our support team through the platform to make a request.
When we make material changes to this Privacy Policy, we will notify registered players through the platform or by email to the address on your account. Continued use after notification means you accept the updated policy.
This Privacy Policy applies to all players and visitors who interact with the 17jll platform, including the website and mobile application. By registering an account or continuing to use 17jll, you confirm that you have read and understood this policy and consent to the collection and use of your personal information as described here.
17jll is committed to handling your data in a way that is transparent, proportionate, and consistent with the expectations of players in the Philippines. This policy outlines your rights and our obligations clearly, without unnecessary legal complexity.
If you have questions about this policy or want to exercise your data rights, please contact the 17jll support team directly through the platform. Our team is available around the clock to assist registered players.
We collect personal information from you in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party service providers involved in operating the platform.
When you use a payment provider such as a local bank transfer service or an e-wallet to fund your account, the relevant provider may share transaction reference data with us to confirm and reconcile your deposit. This is limited to what is operationally necessary and does not include your full payment credentials.
17jll uses your personal data only for legitimate operational and compliance purposes. The table below summarises the main uses and the basis for each.
| Purpose | Examples | Basis |
|---|---|---|
| Account management | Creating your account, OTP login verification, password management | Contract performance |
| Identity verification | KYC checks before processing withdrawals, age verification | Legal obligation |
| Transaction processing | Crediting deposits in PHP, processing withdrawal requests | Contract performance |
| Platform security | Fraud detection, suspicious activity monitoring, IP logging | Legitimate interest |
| Responsible gaming | Applying deposit limits, managing self-exclusion requests | Legal obligation / consent |
| Customer support | Responding to queries, resolving disputes, documenting interactions | Contract performance |
| Platform improvement | Analysing aggregated usage patterns to improve features | Legitimate interest |
| Communications | Sending account notices, policy updates, and service alerts | Contract performance / consent |
17jll does not use your personal data for automated decision-making that produces legal effects on your account without human review. Fraud flags generated automatically are always assessed by our compliance team before any account action is taken.
17jll does not sell or rent your personal data. We may share information with third parties only in the following circumstances:
To complete deposit and withdrawal transactions in PHP, we work with local payment processors and banking partners. These providers receive only the transaction data they need to complete the payment. They operate under their own privacy and security standards and are selected based on reliability and compliance with Philippine financial regulations.
For KYC purposes, we may use third-party identity verification services to cross-check the documents you submit. These providers are bound by confidentiality obligations and are not permitted to use your data for any purpose beyond the verification service.
17jll operates on cloud infrastructure and uses third-party technology providers for services such as data storage, analytics, and platform security. Access to personal data by these providers is limited to what is operationally necessary and is governed by data processing agreements.
We may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the safety and rights of players or the public.
Important: Any third party that receives your personal data from 17jll is required to handle it with appropriate confidentiality and security measures consistent with the purpose of the transfer. We do not permit third parties to use your data for their own marketing activities.
17jll retains your personal information for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations. The specific retention periods applied depend on the type of data and the purpose for which it was collected.
Transaction records and KYC documentation are typically retained for a minimum period required under applicable financial and anti-money laundering regulations. Communications with the support team are kept for a period sufficient to allow proper dispute resolution and quality assurance review.
When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to an individual player.
Protecting your personal data is a core operational priority at 17jll. We implement technical and organisational measures appropriate to the nature of the data we hold, including:
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure – do not share your password or OTP codes with anyone, including people claiming to represent 17jll. Our support team will never ask for your OTP.
If you suspect that your account has been accessed without your authorisation, contact the 17jll support team immediately through the platform so that we can investigate and secure your account promptly.
17jll uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session active after login, and to understand how players navigate and use the site. Cookies are small text files stored on your device by your browser.
These are necessary for the platform to operate. They manage your login session, remember your language and display preferences, and ensure security features such as OTP verification work as expected. You cannot disable essential cookies without affecting your ability to use the platform.
We use aggregated analytics to understand which parts of the platform are most used and to identify areas for improvement. This data is analysed at a group level and is not used to build individual profiles for advertising purposes.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of 17jll.
As a player in the Philippines, you have rights over your personal data under applicable law. 17jll respects these rights and will respond to legitimate requests in a timely manner.
To exercise any of these rights, contact the 17jll support team through the live support channel within the platform. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe. Verification of your identity may be required before we act on a request.
17jll is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, that account will be closed and any data collected will be handled in accordance with our data retention policy for closed accounts.
If you believe a minor has registered on the platform, please contact our support team immediately so that we can investigate and take appropriate action.
17jll may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will notify registered players through the platform or by sending a notice to the email address associated with your account.
The date at the top of this page indicates when the policy was last reviewed. We encourage you to check this page periodically. Your continued use of 17jll after any update has been communicated constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests related to this Privacy Policy or the way 17jll handles your personal data, please reach out through the support channel available within the platform. Our team is available 24/7 and will direct your query to the appropriate person.
For broader questions about how the platform works, including account management and betting rules, the FAQ page is a helpful starting point. For information on the full rules governing your use of the platform, see our Terms and Conditions.
Your information stays protected every time you log in, deposit, or play on 17jll. Create an account and experience the platform for yourself.
Create Account Log InWe built 17jll to be a platform where Philippine players can enjoy online gaming with confidence. Your data is handled with care every step of the way.
17jll is strictly for players aged 21 and above. Online gaming involves real money and carries genuine financial risk. Always play within your budget, set time and deposit limits through your account, and take regular breaks. Tools for self-exclusion and spending controls are available on the Responsible Gaming page. For platform questions, visit the FAQ.